common questions & answers - shop policies
How long will it take for my order to ship?
I usually need about 2 business days to process and ship your order. During busy times of the year, it may take 3 days. If more time is ever required for me to process orders (unlikely), there will be a clear message about that on my website before you even order. So, the short answer is two business days. After your item is shipped, you will receive an email with a tracking number so that you can keep track of where your package is.
Do you ship internationally or outside of the US?
No, I do not ship internationally. At this time I would suggest that my foreign friends support local herbalists near them, or try their hand at making their own herbals! I do appreciate you wanting to support me, though! Thank you!
What if my package is stolen?
Unfortunately Wild Bruja Apothecary cannot be held responsible for lost or stolen packages that have been marked as delivered by the shipping carrier. If you live in an area where theft is common, please contact me before you place your order, and we can discuss requiring a signature for your package so that it is delivered to you safely.
How do you package your orders?
I forego branded packaging and purchasing new packaging materials as much as possible and instead choose to ship orders with reused yet clean packing materials. These materials generally come from other packages that I myself have received in the mail from shipments of bulk supplies. It is important to me to utilize materials that already exist as to lesson the impact that I have on creating more waste. Occasionally I will use spare fabric, various types of paper, bubble wrap, clean paper grocery bags, etc to pack orders. It is important to me that your order arrives to you without incurring any damage, which of course is my primary concern. I also hope that you will feel compelled to reuse or recycle the glass jars/bottles that my products come in. I do not use plastic packaging whatsoever except for the bit that comes on dropper tops for extracts
Can you advise me on which herbs to use for my specific problem or tell me what to do regarding my health issue?
No, I cannot. As much as I would love to be able to help everyone and answer everyone’s individual questions, I am not a medical professional and cannot give individual health advice. Every person’s health is varied and different & it would be irresponsible of me to advise you on what to do with your own body. I share general information about well-known herbs and how I work with them, but none of the information provided by WildBruja.com is intended to diagnose, treat, or cure any disease or any other health issue. Please do your own research prior to ordering my products, and know that herbs work differently for different people. If you have questions regarding your health, please contact a medical professional. Wild Bruja Apothecary will not be held responsible for any adverse effects, reactions, or misuse of my products. Dosage information is a suggestion. Individual use may vary. Please do not buy my products unless you know what you are buying. Individual health questions received via email will be respectfully declined. I appreciate your understanding.
I entered the wrong mailing address at the time of checkout. What should I do?
Contact me at firstname.lastname@example.org as soon as possible with either your order number or the details of what you ordered and the correct shipping address. As long as I have not yet shipped your order I can change it to the correct address. If you realize the error after the package has been shipped already, using your tracking number, you must contact the shipping carrier and ask them to change the delivery address. Some carriers may charge a fee for this service. If the package has already been delivered to the wrong address, you can try visiting the address if at all possible. Unfortunately after the package leaves my hands and is en route to its destination, there is little I can do. Please be sure to have the correct shipping address on file, or make sure that you update it if you move.
Do you accept used glass bottles, jars, etc back?
Unfortunately due to health safety concerns, I do not accept used packaging back from my customers. I encourage you to reuse your bottles as much as possible, and am working to be able to offer larger re-fill sized extracts in the future. Please consider recycling.
What if I have allergies, sensitivities, dietary restrictions, am pregnant, lactating, or on prescription medications?
Here are some helpful bits of info for you: Every single item does list each individual ingredient under its description. If you have any questions regarding a specific ingredient, please reach out. The vodka that I use in my extracts is gluten-free. My tooth polish contains Black Walnut Hulls. My body butters contain Shea Nut butter and Coconut Oil. My body butters contain tallow which is rendered animal fat (not Vegan). All of my skin care formulas are suitable for sensitive skin. The scents in my offerings are achieved by infusing whole plant material and are not overpowering to sensitive people (like me). I do NOT use any essential oils in any of my products except for one—my deodorant balm. If for some reason you are having an adverse reaction to anything, stop taking/using it immediately. If you are pregnant or lactating, it is up to you to research the safety of the herbs you wish to purchase. Whether or not I think they are safe or not does not matter. It is your decision, and one that I cannot make for you. I always list contraindications in the descriptions, but the choice is ultimately yours. If you are taking prescription drugs it is your responsibility to research if the herb you’d like to purchase will interfere with the specific drug that you are taking. Use at your own risk.
Where can I send you a postcard, artwork, or a check for a million dollars?
Aww gee whiz. I love it when you say “hello” or share your stories with me! I often like to go live on Instagram when folks send me things in the mail. Nothing lights up my heart more than sharing with all of you and when you take the time to write to me, I really appreciate it. You may write to me at: Wild Bruja Apothecary, PO BOX 160814, Nashville, TN, 37216-0814. Thanks, you’re the sweetest!